F.A.Q.s

Exchange and Refund Policy

Do you offer refunds and exchanges?

All orders are non-refundable and non-exchangeable. 

What should I do if I receive a faulty item?

Peng Ann Medical only sells items in perfect condition. In the rare event of receiving a faulty item, please contact us at 03-7875 5387 or visit our shop:

Peng Ann Medical Sdn Bhd
48, Jalan SS2/66, Petaling Jaya, Malaysia

What should I do if I receive an incorrect item?

If you were accidentally received an item that you did not order, please contact us at 03-7875 5387.

Payment Information

What payment method can I use to make my purchase?

We only offer payment through PayPal currently. You can pay using your CREDIT and DEBIT Card with Paypal even you don’t have a Paypal account. At the same time, we are working on adding more payment method to give you the best shopping experience.

How can I be sure that I’ve made my purchase correctly?

Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us at 03-7875 5387 or pengannmedical@gmail.com

Shipping Information

Where do you deliver?

We only deliver our products to Klang Valley area at the moment.

Where can I receive my order?

As we only provide delivery service within Klang Valley (KL and Selangor), it can be sent to a valid address selected by you within Klang Valley.

How long will my order take to arrive?

Delivery times depend on the items selected. It usually takes around 2-3 days.

How much do I pay for delivery service?

Shipping fee is flat rate RM10. Free shipping for purchase RM300 and above.