Exchange and Refund Policy
Do you offer refunds and exchanges?
All orders are non-refundable and non-exchangeable.
What should I do if I receive a faulty item?
Peng Ann Medical only sells items in perfect condition. In the rare event of receiving a faulty item, please contact us at 03-7875 5387 or visit our shop:
Peng Ann Medical Sdn Bhd
48, Jalan SS2/66, Petaling Jaya, Malaysia
What should I do if I receive an incorrect item?
If you were accidentally received an item that you did not order, please contact us at 03-7875 5387.
What payment method can I use to make my purchase?
We only offer payment through PayPal currently. You can pay using your CREDIT and DEBIT Card with Paypal even you don’t have a Paypal account. At the same time, we are working on adding more payment method to give you the best shopping experience.
How can I be sure that I’ve made my purchase correctly?
Once you have placed your order, you will receive a confirmation email. If you do not receive an email, contact us at 03-7875 5387 or firstname.lastname@example.org
Where do you deliver?
We only deliver our products to Klang Valley area at the moment.
Where can I receive my order?
As we only provide delivery service within Klang Valley (KL and Selangor), it can be sent to a valid address selected by you within Klang Valley.
How long will my order take to arrive?
Delivery times depend on the items selected. It usually takes around 2-3 days.
How much do I pay for delivery service?
Shipping fee is flat rate RM10. Free shipping for purchase RM300 and above.